Do I need a new phone number?
No. Calls you don't answer are passed to your Recoveredly line using your phone's call forwarding, which takes a minute to switch on. Your customers ring the same number as always.
Will customers know it's automated?
Texts come from your business name and read like a helpful member of your team. It asks one question at a time and never sounds like a form.
Will it quote prices or book jobs?
No. It collects the details and passes the customer to you, so you decide on every job and every price.
Is it allowed to text my old customers?
Yes, when they've bought from you before, the offer is for similar services, and every message lets them opt out. That's how we run every campaign. We never text cold numbers, and anyone who replies STOP is removed straight away.
What if I don't have a tidy customer list?
Most people don't. An export from your invoicing app, old quotes, a spreadsheet or your phone contacts all work. We sort it out for you.
Can I have one without the other?
Yes. Each product works on its own. Lots of businesses run a reactivation campaign first, then add Missed Call Recovery once they've seen it working.
How quickly can I be set up?
Book a demo and we'll call you. Once you're happy, Missed Call Recovery is usually live within a day, and a reactivation campaign can go out within the week.